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Frequently Asked Questions

Our 2-ply fabric is protective yet highly-breathable. Our SonoMasks™ are fully-adjustable, offer 2 strap options and different sizes to keep all your loved ones safe. 

Moreover, our SonoMask™ fabric also helps fight maskne and other skin breakouts caused by wearing masks for many hours each day.

One SonoMask™ replaces hundreds of disposable masks which end up in landfills and in our water sources.

Our SonoMask™ was designed with safety, breathability and comfort in mind to help you keep your mask comfortably on for as long as needed. 

When deciding between the Earloops and the Headstrap options, You should consider-

The duration you will be wearing your mask, the ease of use of the wearer with both options, hair length and any other considerations which will help you choose the best option for you.

Our SonoMask™ was designed with safety, breathability and comfort in mind, to help you keep your mask comfortably on for as long as needed. 

Mask protection is optimal when a snug, comfortable fit is achieved, which is why choosing the right SonoMask™ size for you is so important.

The SonoMask™ comes in 3 different sizes including kids, and with adjustable straps and two strap options, Headstrap & Earloops, to help you customize the best fit for you and your loved ones.

Use the guide below to help you choose the right SonoMask™ for you:



SIZE GUIDE IMAGE

To extend the lifetime of the product, we recommend hand-washing it separately in cold water, once a week.

You can alternatively machine-wash it in a gentle cycle, up to 140°F / 60°C.

For stain removal, we recommend using an eco-friendly detergent. Softeners & bleaching agents should be avoided.

Lay flat to dry for a few minutes, or tumble dry low.

We do offer customized branding for order volumes of 50 masks and up. Please contact our customer service to help you find the best solution for your needs.

Shipping

We ship worldwide for FREE, no minimum required.

We understand how important it is to keep yourself and your loved ones safe, so we proudly offer FREE EXPRESS shipping to all orders, anywhere* in the world, using DHL express.

You can expect them delivered within 2-7 business days.


*In some countries, customs fees may apply. 

To the best of our knowledge, mask orders to the USA and Israel are exempt from customs fees. If you're shipping elsewhere and are unsure whether or not customs fees apply to you, we recommend contacting your local customs office for up-to-date information.


Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

1. The goods were purchased in the last 14 days.*

2. The goods aren’t used or damaged.

3. The goods are in the original packaging and never opened.

4. You have attached the receipt or proof of purchase.

*The Customer is responsible for checking the accuracy of the contents of the package within 14 days time frame.


We do not accept returns of the following items:

1. Goods made to your specifications or personalized.

2. Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

3. Goods that are not suitable for return due to reasons of hygiene and safety, we cannot accept goods that are not in their original packaging and/or were opened

4. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

5. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.


Returning Good

We encourage you to contact us at +1 (201) 992-6498 in order to assist you with the optimal return of the items.

You are responsible for the cost and risk of returning the goods to us. You should send the Goods to the following address:

Sonovia Ltd.

Habonim #1 St , Ramat Gan , Israel

5246205

+1 (201) 992 6498


We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

When you order more items, it is cheaper for us to manufacture, pack and ship it out to you. That is how we are able to offer a progressive discount, that grows as you buy more items. Check out our store for more details.

You can also join our mailing list to receive our newsletter and keep up with our latest updates and discount offers.

We proudly offer FREE EXPRESS shipping to all orders, using DHL express. We usually ship orders out on the same day, and you can expect them delivered within 2-7 business days.

We do offer customized branding for order volumes of 50 masks and up. Please contact our customer service to help you find the best solution for your needs.

We do offer discounts for order volumes of 100 masks and up. Please contact our customer service to help you find the best solution for your needs.

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